Our Ships Agency Firm takes accountability & responsibility in the real sense to handle a ships port call and the related husbandry services within the territorial waters of the State of Qatar seamlessly.
We as the servant of the Master & Owners, Charterers, Shippers, Receivers and Brokers of the vessel are your Local Eyes and Ears that will provide you the service with full transparency by not only striving to exceed your expectations, but always in the look out to provide you a solution to your complex hurdles.
Types of Agency
Appointed by either vessel owner/operator or charterer to look after and protect their interest.
Appointed for a service call, bunker call, dry docking, crew changes, procurement etc
OPA/CPA- Non Boarding
Appointed as the “Controlling Office” towards a state terminal agent and we control the customer relationship, including pricing, FDA submission and funding. Unable to board vessel due to restrictions from terminal- Mainly on hydrocarbon vessel.
Directly appointed and is responsible for registering the vessels with all concerned stake holders, i.e. Port authorities, immigration, customs, shipper/receiver, etc.
Seaports we cover
We intend not only to cover all the commercial and industrial ports of (i.e. Hamad, Mesaieed, Ras Laffan, Ruwais, Lusail Al Shaheen, Halul and Al Rayyan Terminal) but private and project related ports as well, including Simaisama, Lusail, GEWAN, Pearl and various other private jetties and offshore fields.
Strong Local Presence:
Robust local operations in Qatar – with strong Western experienced management and a mixed nationality of staff. Excellent Working relationships with Port Authorities and Service providers with strong local influence in Qatar.
One Stop Shop:
Because of our One-Stop Facility with the assistance of our Sister companies we can optimize cost reductions for our customers by offering a variety of services under one roof namely – Marine & offshore, Cargo, Warehousing & Logistics, Survey & Agency.
Effective contract management and controls:
Right team, resourced, ready and in place at time of award Right processes and procedures in place to ensure smooth contract service delivery.
Professional Contract management:
An appropriately resourced management team in place to provide appropriate service on a consistent and long-term basis with operational and financial transparency.
Improved standards of service:
To provide with a new, fresher, more energetic service provider that takes an engaged and proactive interest in client requirements and expectations and which brings new and innovative solutions and suggestions on performance improvements in a true spirit of partnership.
Consistent, incident-free service delivery:
Error-free, silent-running services that provide you with confidence, security and peace of mind based on robust operating procedures, underlined by effective Quality Assured systems, and measured by KPI’s.
Regular and improved communication channels:
To provide swift, accurate and frequent updates on all elements of service delivery to you and set in place regular performance management review meetings to ensure that the contract is managed in a manner that is professional, constructive and consistent with the merit a contract of this scale demands
Reach & Promise
We cover all the commercial and industrial ports of Qatar (i.e. Hamad, Mesaieed, Ras Laffan, Ruwais, Lusail Al Shaheen, Halul and Al Rayyan Terminal), as well as private and project related ports including Simaisama, Lusail, Pearl and various other private jetties and offshore fields.
We understand that our clients are everything to us, therefore we aim to exceed their expectations in all that we do by treating our client’s businesses as if they were ours. We will not promise you the moon, but we will strive to provide you with an exceptional service.